Client-Centricity of Employment Centers as a Mechanism for Building Trust in Government

Abstract

At present, the issues related to trust between the state and civil society come to the forefront of the relationship between society and the authorities. The article is devoted to assessing the level of citizens’ trust in employment centers. The purpose of the study is to identify the degree of trust to employment centers by job seekers. The study involved 238 employees of employment centers of the Luhansk and Donetsk People’s Republics and Zaporizhzhya region. The express survey method was used. The positive results of the study include optimistic attitude and increased responsibility of the employees of the employment centers. Certain barriers to increasing the level of trust were also identified, which can be partially eliminated through quality training and professional development of the staff of the centers. It is concluded that in order to increase the level of confidence in employment centers, the state and the government as a whole, it is necessary to provide systematic and full-fledged assistance to employees and managers of the employment centers.